Meaningful Conversations: The Key To Reducing Churn Rates

How can monthly and even hourly subscription service companies reduce the risk of churn in an ever more competitive and riskier business landscape? Step in Customer Success Managers with their toolboxes of customer conversation. Customer Success Managers reduce churn via customer education, coaching, and relationship building –all via old-school conversations– talking on the phone, andContinue reading “Meaningful Conversations: The Key To Reducing Churn Rates”